SCM Group

SCM Group, a world leader in technologies for the processing of industrial materials and components, had the following needs:

• Facilitate communication between offices in Italy and around the world;
• Improve coordination between headquarters and branches;
• Integrate teams and departments on a shared platform;
• Increase employee engagement;
• Promote an effective combination of top-down and bottom-up strategies.

Dinova supported SCM Group in the development of a customized corporate social app based on Interacta , which allowed them to:

• Make communication between headquarters and branches fast and simultaneous;
• Offer intuitive tools for feedback and collaboration;
• Connecting 4,000 employees on a common platform;
• Simplify the exchange of information and knowledge between teams and departments;
• Aumentare il senso di appartenenza all’interno dell’azienda.

Having listened to the suggestions and requests of its employees, SCM Group set itself an ambitious goal: to better communicate its businesses and ensure the best coordination of its global industrial network. A new solution was therefore needed that would foster effective communication and collaboration in various directions:

• from the center to the periphery : SCM Group offices had to be able to communicate quickly and simultaneously with branches distributed in various parts of the world and in different time zones;
• from the periphery to the center: once communications from the central office were received, the branches had to be able to provide detailed feedback to the central office quickly and easily;
• between the various teams and departments : people had demonstrated the need for an intuitive tool to exchange knowledge and information with the various realities of SCM Group.

Dinova developed a customized social app for SCM Group based on Interacta, the Digital Work Experience platform. This solution combines the intuitive nature of social communication with business process management, allowing 4,000 colleagues to easily connect across the Group's various global offices.

With Interacta, you can create a simple post to share communications, with the option to receive immediate feedback through comments and likes. This approach improves communication between headquarters and branches, facilitating collaboration and optimizing corporate knowledge management.

Furthermore, the platform has transformed internal communication between teams and departments, creating communities where people can share services, initiatives, and events. Marco Mancini, General Manager of SCM Group, describes the value of this tool:

“A communication tool designed to ensure that being part of this company can represent, in concrete terms, a daily opportunity, sharing a world of services useful to all of us. But it's also a way to collaborate much more easily on topics related to our work, thanks to the possibility of participating in communities specific to each territory, site, organization, or company project.”

The social app combines top-down and bottom-up approaches to communication and knowledge management, promoting innovative ideas directly from employees. This has increased a sense of belonging, engagement, and employee satisfaction.

Il progetto è nato dall’esigenza stessa dei collaboratori di migliorare la comunicazione interna. Dinova ha sviluppato una soluzione disegnata sulle loro necessità, che viene continuamente arricchita grazie alle community attive.

The COVID-19 pandemic has further demonstrated the importance of a social platform to maintain connection and collaboration , as Marco Mancini highlights:

“We believe this social app can prove even more useful and valuable today in strengthening the values ​​of 'teamwork' and 'staying close,' which are essential for restarting with even more grit and determination and facing the new challenges that await us together.”

This initiative is part of the Corporate Social Responsibility activities launched by SCM Group in 2018, in line with Dinova's approach: offering innovative solutions to improve people's work and lives.

Soluzioni integrate per una comunicazione più efficace
Dinova ha risposto all’esigenza di SCM Group sviluppando una piattaforma su misura, intuitiva e scalabile, capace di migliorare la comunicazione e il coinvolgimento dei collaboratori.

Furthermore, the project was implemented within the context of a Corporate Social Responsibility framework, enhancing the centrality of people and listening to their needs.

Dinova has proven to be the ideal partner to support SCM Group on its digital innovation journey, ensuring concrete and lasting results, even in an ever-changing environment.